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QUESTION 561
While preparing for a class, an instructor discovers some missing information from the course materials. Which of the following would the instructor MOST likely do?
A.   Inform the client that the requested information is outside the scope of the course.
B.   Inform the course development team of what information is missing.
C.   Use instructional design techniques to create the additional materials.
D.   During the introduction inform the learners of the information that will not be covered.
Answer: C
QUESTION 562
An instructor is planning the review for a lesson that teaches a specific set of actions to be performed. Which of the following would be the BEST question type for this type of instruction?
A.   Open
B.   Probing
C.   Closed
D.   Hypothetical
Answer: D
QUESTION 563
Which of the following question types would be the BEST way to lead learners from recall to application of content?
A.   Hypothetical
B.   Higher order
C.   Clarifying
D.   Closed
Answer: A
QUESTION 564
An instructor’s last course evaluations were unfavorable in the area of practical application of content. Which of the following would improve the instructor’s evaluations in this regard?
A.   Present content using primarily the technical terms of the field.
B.   Motivate learners by using examples that are concrete and vivid.
C.   Increase training on why and decrease training on how.
D.   Help students to take better notes during content delivery.
Answer: B
QUESTION 565
Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to ____.
A.   send each participant an email quiz on the steps of the model two weeks after class
B.   provide each participant with a laminated job aid which outlines all the steps of the model
C.   ask that the participants call the instructor within one week to inform the instructor how they are using the model
D.   ask that each participant’s manager discusses the class content with their employee
Answer: B
QUESTION 566
A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?
A.   Email the students a corrected version.
B.   Search the Internet for the students’ phone numbers and call them.
C.   Contact the client’s IT department to see what they think should be done.
D.   Ignore it since some of the missing data is in the book.
Answer: A
QUESTION 567
An instructor uses learner information gathered at the beginning of the course within delivery. This is an example of ____.
A.   personalizing the course
B.   summarizing the learners’ skills
C.   evaluating performance
D.   surveying the class
Answer: A
QUESTION 568
A student has been struggling with a lengthy topic. Which of the following is the BEST way to encourage the student?
A.   Praise the student each time a correct answer is given.
B.   Praise the student privately only.
C.   Improve the student’s grade with extra quizzes.
D.   Say nothing when the student is incorrect.
Answer: A
QUESTION 569
A student takes a phone call during a lecture. Which of the following would be the MOST discreet way of handling this disruption?
A.   Stand close to the student while delivering the lecture.
B.   Walk the student from the room.
C.   Repeatedly tap the student on the arm to gain attention.
D.   Ask the student to please take the call outside.
Answer: D
QUESTION 570
A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?
A.   Probing
B.   Higher-order
C.   Closed-ended
D.   Hypothetical
Answer: A
QUESTION 571
A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO.)
A.   Express regret that the instructor’s policy does not permit assignments to be submitted late.
B.   Give the student money and/or goods to allow the student to concentrate on course assignments.
C.   Listen sympathetically and wish the student luck in the rest of the course.
D.   Permit the student to submit the next few assignments late.
E.   Inquire about the safety of the student’s family while expressing sympathy for the student’s situation.
Answer: DE
QUESTION 572
Which of the following would be the BEST solution for determining the emotions of a virtual class?
A.   Request students to not use all capital letters in assignments.
B.   Never perform tasks that would upset the class.
C.   Request students to use emoticons within assignments.
D.   Elaborate on the emotion perceived in emails.
Answer: C
QUESTION 573
A trainer in a virtual class wants to ensure students can learn from the other learners in the class. Which of the following methods should the trainer use?
A.   Post a discussion on a relevant topic.
B.   Open private chat windows during the lecture.
C.   Assign a paper about student experiences.
D.   Share student’s personal email addresses.
Answer: A
QUESTION 574
When would a hypothetical question be MOST appropriate?
A.   During the course evaluations
B.   During the course introductions
C.   During a lecture on facts and figures
D.   During a discussion about a procedure
Answer: D
QUESTION 575
Which of the following would be described as an open question type?
A.   What did you do on your summer vacation?
B.   What is your name?
C.   How much longer is training?
D.   Which action would reproduce the problem: adding or removing water?
Answer: A
QUESTION 576
A trainer is contracted to deliver a course. The client requires strict adherence to the course material as written. The trainer finds multiple areas of information to be missing. Which of the following should the trainer do? (Select TWO.)
A.   Discuss the missing material with the client
B.   Teach the material as-is per the contract
C.   Add additional material into the class as needed
D.   Create an end-of-class handout with additional information
E.   Purchase additional content from another vendor
Answer: AB
QUESTION 577
A university offers classes that meet for four hours once each week for 16 weeks. Which of the following should the instructor do to keep students motivated each week?
A.   Dismiss class early once a month.
B.   Offer snacks and refreshments.
C.   Vary learning activities every hour.
D.   Provide more frequent breaks.
Answer: C
QUESTION 578
A trainer needs to explain to a group of learners the need for pre-course and post-course assessments. Which of the following represents the BEST explanation?
A.   A tool to measure participant’s knowledge level before a training session compared to after a training session has been completed.
B.   A tool that measures the engagement level of individual participants in the class and is sent to management for documentation.
C.   A tool that determines if the course should continue to be offered to a particular group based on the before and after results.
D.   A tool whose results are used to target the types of participants that should attend a particular training course in the future.
Answer: A
QUESTION 579
A classroom instructor is practicing for a new seminar they have been assigned to lead. There are three points in one portion of the lesson that are similar but must be properly distinguished. Which of the following will BEST help to illustrate that the instructor is moving on to the next point and prevent learner disruptions?
A.   Changing facial expressions to illustrate each separate point effectively.
B.   Sitting down and reading the differentiating points in a loud voice to ensure participants are not distracted by the instructor’s presence.
C.   Stomping loudly each time the discussion of one of the points is complete.
D.   Creating an imaginary triangle on the floor at the front of the room and stepping to a different point to deliver each portion.
Answer: D
QUESTION 580
Which of the following should a trainer do before beginning a session that has references to external websites?
A.   Download all the websites’ content and store it on an internal server.
B.   Write the website publishers for permission to direct students to their sites.
C.   Ensure all the website links are still valid and working.
D.   Ensure the sites have malware installed to redirect the student.
Answer: C
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