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QUESTION 51
After initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?
A.   The application has to be registered to the user.
B.   The application must be upgraded to a 64-bit version.
C.   The application must be activated.
D.   The application needs to be reinstalled.
Answer: C
QUESTION 52
An employee’s new computer came with a free 30-day trial version of antivirus software. The employee’s company provides enterprise antivirus software from a different vendor. Which of the following should the employee do in order to use a full version of antivirus software?
A.   Enter the company product key for the antivirus software, enabling the full version.
B.   Uninstall the current version antivirus software and install the company version.
C.   Verify Internet connectivity and run online virus scanning software.
D.   Update the trial antivirus software to the latest version.
Answer: B
QUESTION 53
A user has finished setting up a new computer. Now the operating system requires activation, but the user discovers the computer has no Internet connection. Which of the following should the user do FIRST?
A.   Contact technical support.
B.   Reboot the computer.
C.   Check the Ethernet cable.
D.   Review manufacturer’s website.
Answer: C
QUESTION 54
Which of the following is a feature of a basic power strip?
A.   Protects against lightning strikes
B.   Provides multiple outlets for power
C.   Generates power for devices
D.   Provides battery backup for devices
Answer: B
QUESTION 55
Which of the following should be performed after a backup has been completed?
A.   Delete the backup
B.   Verify the backup
C.   Save the backup
D.   Schedule the backup
Answer: B
QUESTION 56
Which of the following is a file on a computer that links to another program or file somewhere else on the same computer?
A.   Shortcut
B.   URL
C.   Attachment
D.   FTP
Answer: A
QUESTION 57
Which of the following defines why backup verification is important?
A.   To ensure that the backup runs as quickly as possible
B.   To ensure that the backup can be stored indefinitely
C.   To ensure that the backup can be saved to the cloud
D.   To ensure that the backup contains usable data
Answer: D
QUESTION 58
A home computer that has been in operation for more than five years is now suffering from random shutdowns during the day. The PC is set up in an enclosed cubby built into the home office desk. Which of the following is MOST likely plaguing the PC?
A.   The PC was switched over to 240v operation mode
B.   Dust accumulation
C.   The PC’s BIOS is severely out-of-date, causing PSU issues
D.   EMI
Answer: B
QUESTION 59
A user installed a new scanner on a desktop personal computer without any documentation. The scanner powers on, the lamp turns on, and then the unit stops with a failure light lit. Which of the following should the user do FIRST?
A.   Go to the scanner manufacturer’s website and download the current installation information.
B.   Check the personal computer manufacturer’s support website for information about scanner installation.
C.   Find a scanner user group website and ask for help.
D.   Update the scanner firmware and drivers, then reinstall the scanner.
Answer: A
QUESTION 60
Which of the following can a user configure on an operating system so that an audible sound is made when an error message is displayed?
A.   Encryption
B.   Hot keys
C.   Accessibility options
D.   Screen captures
Answer: C
QUESTION 61
A technician is trying to access a user’s files and is unable to open any folder or file. Which of the following BEST describes the situation?
A.   The folders contain older versions of the files.
B.   The files are corrupted.
C.   The technician needs to change the file attributes.
D.   The technician does not have permissions.
Answer: D
QUESTION 62
A user working on a laptop notices the mouse cursor frequently moves to random locations in a document while typing. Which of the following should the user do FIRST to help resolve this issue?
A.   Ask tech support for help.
B.   Reboot the laptop.
C.   Turn off the touchpad.
D.   Reconnect the mouse.
Answer: C
QUESTION 63
Which of the following settings will a user configure as part of the initial operating system setup wizard? (Select TWO.)
A.   Backup schedule
B.   Accessibility options
C.   Multiple user accounts
D.   Time zone
E.   Computer name
Answer: DE
QUESTION 64
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
A.   The monitor power cable is unplugged.
B.   The video cable has become disconnected.
C.   The video driver is not installed.
D.   The operating system has encountered a stop error.
E.   The screen saver has activated.
Answer: B
QUESTION 65
After initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?
A.   The application has to be registered to the user.
B.   The application must be upgraded to a 64-bit version.
C.   The application must be activated.
D.   The application needs to be reinstalled.
Answer: C
QUESTION 66
After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician need to adjust to resolve this issue?
A.   Color depth
B.   Orientation
C.   DPI settings
D.   Resolution
Answer: D
QUESTION 67
An employee’s new computer came with a free 30-day trial version of antivirus software. The employee’s company provides enterprise antivirus software from a different vendor. Which of the following should the employee do in order to use a full version of antivirus software?
A.   Enter the company product key for the antivirus software, enabling the full version.
B.   Uninstall the current version antivirus software and install the company version.
C.   Verify Internet connectivity and run online virus scanning software.
D.   Update the trial antivirus software to the latest version.
Answer: B
QUESTION 68
A user has finished running the initial operating system setup wizard. Which of the following would be BEST for the user to do next?
A.   Verify Internet connectivity
B.   Install productivity software
C.   Install security software
D.   Add other user accounts
Answer: C
QUESTION 69
Which of the following technologies would allow a user to run multiple operating systems at the same time on a single computer?
A.   Telepresence
B.   Cloud-based software
C.   Virtualization software
D.   Productivity software
Answer: C
QUESTION 70
A user wants to update a driver for additional features. Where would the user find a current version of the driver from an official source?
A.   Manufacturer’s CD/DVD that came with the computer
B.   Manufacturer’s web site
C.   Internet community support forums
D.   Third-party support web sites
Answer: B
QUESTION 71
Which of the following should be done to reduce physical safety hazards around a newly installed computer?
A.   Verify all connections are seated properly.
B.   Avoid placing other computers nearby.
C.   Bundle loose cables with zip ties or Velcro straps.
D.   Attach all peripherals to the computer.
Answer: C
QUESTION 72
A user with an outdated operating system is consistently browsing sensitive websites such as banking, email, and corporate intranets. The Internet browser of choice is one that has already lost patch support and is not updated anymore. Which of the following actions will remedy this situation?
A.   Uninstall all unused browser extensions and toolbars to help reduce risks.
B.   Convert the user’s account to an admin level account, to provide better overall security.
C.   Move to an alternate browser that still has consistent security update support.
D.   Install multiple anti-malware and firewall products to harden the computing experience.
Answer: C
QUESTION 73
Which of the following connectors is MOST often used to connect a computer to a network?
A.   RJ-45
B.   RJ-11
C.   IDE
D.   eSATA
Answer: A
QUESTION 74
A user is installing a new scanner on a computer. Which of the following MOST likely needs to be installed in order for this equipment to work?
A.   License key
B.   OS update
C.   Firmware
D.   Driver
Answer: D
QUESTION 75
Which of the following software is used to reduce the size of a file or folder?
A.   Desktop publishing
B.   Basic database
C.   Compression
D.   Anti-malware
Answer: C
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